Troubleshooting
Problem
Unable to update plan for Threat Intelligence Insights (TII) CP4S
Symptom
The customer is attempting to enable Threat Intelligence Insights (TII); however, the operation fails with the following error:
"Plan could not be updated. An error occurred while trying to update your plan. Error message: 400. Please refresh your browser and try again."
Despite following the prompt to refresh the browser, the issue remains unresolved. This prevents the customer from successfully updating their plan and enabling TII.
Diagnosing The Problem
The error message received during the plan update attempt —
"Plan could not be updated. An error occurred while trying to update your plan. Error message: 400." — indicates a client-side error, often associated with invalid or malformed requests. In this case, the failure to enable Threat Intelligence Insights (TII) suggests an issue with the backend pods (TII or TIS) responsible for handling the feature’s deployment and configuration.Resolving The Problem
To diagnose the issue, the following steps should be performed:
Steps:
1. Delete the TII and TIS pods:
Run the following commands to delete the existing TII and TIS pods:
oc delete pods `oc get pods | grep tis | awk '{print $1}'`
oc delete pods `oc get pods | grep tii | awk '{print $1}'`
2. Verify Pod Status:
After deletion, check if the pods are re-created and running properly:
oc get pods | grep -E 'tii|tis'
3. If any TII or TIS pod is not running:
Delete it again using the below command:
oc delete pod <pod-name>
Document Location
Worldwide
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Document Information
Modified date:
27 June 2025
UID
ibm17238160