Troubleshooting
Problem
Users of the QRadar Hub application (app) can encounter an "invalid token" error when attempting to authenticate with the IBM X-Force Exchange API even when there are no apparent network connectivity issues.
Symptom
When QRadar users try to configure the Assistant app using a newly generated API token, the app returns the following error. This occurs even when the token is correctly copied from their IBM X-Force Exchange account:
X-Force Tokens are not valid (If you are using a proxy then please store proxy settings first)
Qradar Assistant configuration page:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]
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Document Information
Modified date:
22 September 2025
UID
ibm17236169