IBM Support

The Universal Report does not work when a custom certificate is used on the Data Tier

Troubleshooting


Problem

When try to create any Universal Report in Planning Analytics for Excel the error is generated.
The problem is happening only with instances where in tm1s.cfg is set UseSSL=T.

Symptom

error like "Unable to refresh the Universal Report because refresh result data was null. Please confirm the datasource and database property values are valid" is generated
error

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m3p000000PC7XAAW","label":"Planning Analytics-\u003EWeb PASS Contributor Application"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]

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Document Information

Modified date:
03 June 2025

UID

ibm17235413