Troubleshooting
Problem
[ERROR][logstash.geoipdatabasemanagement.manager] failed to sync databases
{:exception=>"Connect to geoip.elastic.co:443 [geoip.elastic.co/34.72.239.183] failed: Connect timed out"}
[logstash.filters.geoip.databasemanager] CC-licensed GeoIP databases are prepared for use by the GeoIP filter: {"City"=>"/usr/share/logstash/data/plugins/filters/geoip/CC/GeoLite2-City.mmdb",
"ASN"=>"/usr/share/logstash/data/plugins/filters/geoip/CC/GeoLite2-ASN.mmdb"}
Symptom
Analytics CR in stuck state / not transitioning to active
Ingestion not starting
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"ARM Category":[{"code":"a8mKe000000CaZQIA0","label":"API Connect-\u003EAPIC Analytics"}],"ARM Case Number":"TS019272049","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0.0;10.0.1;10.0.2;10.0.3;10.0.4;10.0.5;10.0.6;10.0.7;10.0.8;10.0.9;2018.4.1.0;5.0.0;5.0.1;5.0.2;5.0.3;5.0.4;5.0.5;5.0.6;5.0.7;5.0.8"}]
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Document Information
Modified date:
02 June 2025
UID
ibm17235351