Troubleshooting
Problem
After upgrading from Maximo 7.6 to Maximo Application Suite (MAS) 9.x, users are required to create a new, separate password for electronic signatures (e-signatures). In the previous Maximo 7.6 environment, the e-signature password was synchronized with the LDAP (Lightweight Directory Access Protocol) password, providing a single sign-on experience for users. With MAS 9.x, which utilizes Okta Single Sign-On (SSO) for login and LDAP user synchronization, this synchronization no longer exists. Users are prompted to create a distinct password specifically for e-signatures within Maximo Manage. This change impacts user workflows and password management, especially for environments with a large number of users and frequent password updates within the identity provider.
Symptom
After upgrading to Maximo Application Suite 9.x and utilizing Okta SSO for user login:
* Users are prompted to set up an e-signature password within Maximo Manage, separate from their Okta/LDAP credentials.
* The e-signature process no longer automatically uses the user's identity provider password for verification.
* Users must manage two different sets of credentials: one for logging into MAS via Okta and another for performing electronic signatures within Maximo Manage.
* The e-signature process no longer automatically uses the user's identity provider password for verification.
* Users must manage two different sets of credentials: one for logging into MAS via Okta and another for performing electronic signatures within Maximo Manage.
Document Location
Worldwide
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Document Information
Modified date:
24 June 2026
UID
ibm17235111