Troubleshooting
Problem
During a QRadar Managed Host Upgrade, the process fails due to a tomcat error, resulting in a message similar to the following:
[ERROR] Failed to connect to tomcat
An error was encountered attempting to process patches.
Please contact customer support for further assistance.
[onexit.d] Running cleanup_hostcontext_timout.sh
[onexit.d] Running cleanup_manually_stopped.sh
[onexit.d] Running cleanup_patch_conf.sh
[onexit.d] Running cleanup.sh
[onexit.d] Running restore_cron.sh
Press enter to close screen
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]
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Document Information
Modified date:
26 May 2025
UID
ibm17234008