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MUST GATHER: Collecting Troubleshooting Data for the zSecure Suite of Products

Question & Answer


Question

What data must be gathered to document a problem with any member of the zSecure suite when reporting a problem to IBM?

[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU008","label":"Security"},"Product":{"code":"SSATXH","label":"IBM Security zSecure Suite"},"ARM Category":[{"code":"a8m500000008ZPYAA2","label":"zSecure"}],"ARM Case Number":"","Platform":[{"code":"PF032","label":"VM"},{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPQTM","label":"IBM Security zSecure Admin"},"ARM Category":[{"code":"a8m0z000000GoZqAAK","label":"zSecure Admin-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPN95","label":"IBM Security zSecure Audit"},"ARM Category":[{"code":"a8m0z000000GoZ2AAK","label":"zSecure Audit-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPLQS","label":"IBM Security zSecure Alert"},"ARM Category":[{"code":"a8m0z000000GoZMAA0","label":"zSecure Alert-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRPQG","label":"IBM Security zSecure CICS Toolkit"},"ARM Category":[{"code":"a8m0z000000GoYTAA0","label":"zSecure CICS Toolkit-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRM9V","label":"IBM Security zSecure Command Verifier"},"ARM Category":[{"code":"a8m0z000000bm8XAAQ","label":"zSecure Command Verifier-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPT","label":"IBM Security zSecure Adapters for SIEM"},"ARM Category":[{"code":"a8m0z000000GoWhAAK","label":"zSecure Data Preparation for SIEM-\u003ETroubleshooting"}],"Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRMQU","label":"IBM Security zSecure Visual"},"ARM Category":[{"code":"a8m0z000000GoYYAA0","label":"zSecure Visual-\u003ETroubleshooting"}],"Platform":[{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQQGJ","label":"IBM Security zSecure Manager for RACF z\/VM"},"ARM Category":[{"code":"a8m0z000000Goi9AAC","label":"zSecure Manager for RACF z\/VM-\u003ETroubleshooting"}],"Platform":[{"code":"PF037","label":"z\/VM"}],"Version":"All Versions"}]

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Document Information

Modified date:
24 May 2022

UID

swg21980023