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Abstract
This fix pack addresses Security fixes, APARs, and internally found issues since the release of IBM Tivoli Business Service Manager 6.2.0 release.
Download Description
* Attention TBSM users!
Before installing this fix pack, it is recommended to review all Prerequisites in the attached 6.2.0-TIV-BSM-FP0006.README file.
Impact 7.1.1-TIV-NCI-FP0000 is a required prerequisite for TBSM 6.2.0.6
Before installing or upgrading Tivoli Business Service Manager Fixpack 6 refer to the following documentation:
https://www.ibm.com/support/knowledgecenter/SSSPFK_6.2.0/com.ibm.tivoli.itbsm.doc/kc_welcome_tbsm.html
Download attached 6.2.0-TIV-BSM-FP0006.README then reviews the enhancements list, pre-req, installation instructions, and known issues in Tivoli Business Service Manager Fixpack 6.
1.0 Hardware and software requirements
For information about supported hardware and software, check the Software Product Compatibility Reports (SPCR) here:
https://www.ibm.com/software/reports/compatibility/clarity/index.html
And the Tivoli Business Service Manager Installation Guide on the IBM Tivoli Business Service Manager Information Center (at IBM Documentation):
https://www.ibm.com/docs/en/tbsm/6.2.0
2.0 Summary of fixes in Fix Pack 6
- For an individual Known Issues detail, go to https://www.ibm.com/support/home/
- Enter the Known Issue name/# in "Search Support" then select Search.
2.1 Known Issues Fixes delivered in Fix Pack 6:
DT387755: IJ50343: ERROR INVALIDATING RESOURCES IN THE TBSM DATA SERVER
DT406833: The Service Spy feature is no longer supported as it was removed in 6.2.0.3 IF0002
DT424237: $TBSM_HOME/bin/collect_logs don't work after Impact FP32
Security-related Known Issues:
DT391602: Bypass Client-Side Validation in Tivoli Business Service Manager
DT391605: Upgrade PrototypeJS in Tivoli Business Service Manager
DT393246: UPGRADE TO LATEST DB2 JDBC DRIVER IN TBSM620
DT394949: UPGRADE TO LATEST IBM SDK 8 IN TBSM 620 FP6
DT423819: UPGRADE CXF IN TBSM 6.2.0.6
DT443222: UPGRADE APACHE COMMONS BEANUTILS TO 1.11.0 IN TBSM FP6
IJ46842: SECURITY APAR: UPGRADE APACHE COMMONS NET IN TBSM 620 FOR CVE-2021-37533
IJ46843: SECURITY APAR: REMOVE HSQLDB IN TBSM 620 FOR CVE-2022-41853
IJ49179: SECURITY APAR: UPGRADE XMLSEC IN TBSM 620 FOR CVE-2023-44483
IJ49180: SECURITY APAR: UPGRADE DB2 JDBC DRIVER TO LATEST FOR TBSM 620
Documentation-related Known Issues:
DT387758 DT387764 IJ50864 IJ50956: TBSMSHELL COMMAND DOES NOT WORK POLICY WITH THE FOLLOW COMMANDOUT = TBSMShell('dumpInstanceInfo("dummy")')
DT391604: Abuse of Functionality in Tivoli Business Service Manage
IJ46378: FAILED TO LOAD THE WEB-APP_2_3.DTD TBSM 6.2.1
IJ46703: PROBLEM OF faces-initialization failure on Dashboard server
IJ49845: TBSM DOC UPDATE FOR CONFIGURING A TBSM SERVER FOR AN OMNIBUS USE RREPOSITORY DASHBOARD SERVER
3.0 Additional Browser Support with Fix Pack 6:
Firefox 138, Microsoft Edge 137, Google Chrome 137, Safari 18
No longer supported: Microsoft Internet Explorer 11
3.1 Support for the following Operating Systems is now available:
Windows Server 2022, RHEL 8.10, 9.6, SLES 15.6, AIX 7.3
3.2 Support for the following components is available:
DB2 Version 11.1.2.2, DB2 v12
JazzSM 1.1.3.24 DASH 3.1.3.24
IBM Tivoli Netcool/OMNIbus 8.1.0.29
IBM Tivoli Netcool/OMNIbus web GUI 8.1.0.37
IBM WebSphere Application Server 8.5.5.27, 9.0.5.23
4.0 Known issues
For a complete list of known limitations, refer to the following link: https://www.ibm.com/docs/en/tbsm/6.2.0
- The db2jcc*.jar files recovery on rollback
Symptom:
When performing a TBSM 6.2.0.6 rollback (to a prior fix pack level), the "db2jcc-9.7ga.jar" or "db2jcc_license_cu.jar" may not be restored.
If TBSM 6.2.0.5 IF4 was applied to the environment and then TBSM 6.2.0.6, a rollback from 6.2.0.6 to 6.2.0.5 will not restore the "db2jcc-9.7ga.jar" or "db2jcc_license_cu.jar". This is because when 6.2.0.6 is applied on top of 6.2.0.5
IF4, the jar files would have already been deleted, and there is no way the FP installer would know how to restore them. In any case, per IF4, the files are not needed/used at all (from that directory).
Root cause:
The issue is likely to occur if the TBSM 6.2.0.5 IF3, IF4, and IF5 (if previously applied) were not uninstalled before upgrading to TBSM 6.2.0.6. Being that the prior Interim Fixes removed some files, the TBSM 6.2.0.6 upgrade would not know how to restore those files.
Resolution: In some cases, the deleted jar files are not needed or used and can remain deleted. For the instances where the files are needed, those files can be recovered from the backups that the Interim Fixes performed. - The tbsmrdr_start.sh reports a timeout error at startup
Symptom:
/tbsmrdr_start.sh reports this error:
Starting tbsmrdrtk2 (via systemctl): Job for tbsmrdrtk2.service failed because a timeout was exceeded.
Resolution:
Edit /etc/init.d/tbsmrdrtk2 and remove the line with pidfile, i.e.
# pidfile: /var/run/tbsmxmltk.pid
Run the following command to reload the daemon
systemctl daemon-reload
Check that the file /run/systemd/generator.late/tbsmrdrtk2.service does not have a line with "PIDFile"
Re-run tbsmrdr_start.sh to start the service. - On RHEL v9 the tbsmrdr_start.sh reports "No such file or directory" error at startup
Symptom:
./tbsmrdr_start.sh reports this error:
/etc/rc.d/init.d/tbsmrdrtk2: line 31: /etc/rc.d/init.d/functions: No such file or directory
Root cause:
This issue happens because the functions file is missing from the directory /etc/rc.d/init.d/ by default on RHEL v9
Resolution:
Run the following command to generate the functions file:
yum install -y initscripts
Re-run tbsmrdr_start.sh to start the service. - TBSM XMLToolkit on Windows.
The Impact Fix Pack 3 Update or Rollback process, will fail if the TBSM XMLToolkit service is running.
Symptom: When the Impact Fix Pack 3 Update and Rollback is run, while the XMLToolkit service is active (on Windows), the following message will be generated on the Installation Manager Update Failed window:
Error during “install/rollback” phase:
Deleting files from C:\*\tbsm\XMLToolk\_jvm
Failed to delete C:\*\tbsm\XMLToolk\_jvm\jre\bin\classic\jvm.dll
Root Cause: On a Windows environment, the files are locked by the operating system, whenever they are in use. This prevents the installer from removing or changing files.
Resolution: Stop the “Tivoli BSM Discovery Library toolkit” (or XMLToolkitSvc.exe) service and re-attempt the Update or Rollback process. - The Monitoring Agent for Business Service Manager Common Agent, may not start on Red Hat Linux.
https://www.ibm.com/support/pages/node/6579461
Issue:
When using the following command: ./itmcmd agent start r9
It might report the following message:
Processing. Please wait...
Starting Monitoring Agent for Business Service Manager Common Agent ...
KCIIN0198E Unable to start agent. Please, check log file.
Symptom:
The logs <host>_r9_*.log can report the following message:
/opt/IBM/ITM/lx8266/r9/bin/kr9agent: error while loading shared libraries:
libnsl.so.1: cannot open shared object file: No such file or directory
libnsl.so.1 is not available in this machine, the machine is:
Resolution:
Install the libnsl library
For example, use the following command: yum install libnsl-2.28-164.el8_5.3.x86_64
This creates: ./usr/lib64/libnsl.so.1
Proceed and start the Agent again: ./itmcmd agent start r9
Expected results:
Processing. Please wait...
Starting Monitoring Agent for Business Service Manager Common Agent ...
Monitoring Agent for Business Service Manager Common Agent started
Prerequisites
IBM Tivoli Business Service Manager 6.2.0.
IMPORTANT: Before installing this fix pack, it is recommended to review all Prerequisites in the attached 6.2.0-TIV-BSM-FP0006.README file.
Impact 7.1.1-TIV-NCI-FP0000 is a required prerequisite for TBSM 6.2.0.6
Installation Instructions
Tivoli Business Service Manager version 6.2.0 Fix Pack 6 addresses the problems that have been reported since the IBM Tivoli Business Service Manager version 6.2.0 release.
The following table contains a list of files included in this Fix Pack and the operating systems associated with these files:
|
Platform |
File |
|
AIX |
6.2.0-TIV-BSM-AIX-FP0006.zip |
|
Linux |
6.2.0-TIV-BSM-LINUX-FP0006.zip |
|
Windows |
6.2.0-TIV-BSM-WINDOWS-FP0006.zip |
All Platforms: 6.2.0-TIV-BSM-FP0006.README
Note: Whenever <ARCH> is used in the text of this readme file, as part of the file name of the fix pack package, it refers to, and can be substituted for one of the following operating systems:
* Linux
* AIX
* Windows
Full details on installation for this fix pack can be found in the attached file.
Select the "Download using your browser (HTTP)" method to download fixes.
Document Location
Worldwide
Product Synonym
Tivoli;Netcool;Tivoli Business Service Manager;
Problems (APARS) fixed
Problems (APARS) fixed
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Document Information
Modified date:
24 June 2025
UID
ibm17233987