Troubleshooting
Problem
Login to ISIM (IBM Security Identity Manager) takes a long time or is not possible.
Symptom
User is unable to login to ISIM.
When ISIM is restarted the problem is temporarily fixed, but the problem repeats again after 1 to 2 hours as the screen keeps loading.
User sees LDAP connection closed messages such as this:
User sees LDAP connection closed messages such as this:
CTGIMO018E The following directory server error occurred. Error: 10.10.10.10:389; socket closed ]]>"
[{"Product":{"code":"SSRMWJ","label":"IBM Security Identity Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Identity Manager Virtual Appliance","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
20 November 2019
UID
swg21972244