Troubleshooting
Problem
The customer is running Sterling File Gateway with a DB2 Database.
They are frequently encountering the error message below in system log and wf log.
[2025-04-08 14:05:41.852] ERROR [1744113941850] [jcc][t4][2030][11211][4.32.45] A communication error occurred during operations on the connection's underlying socket, socket input stream, or socket output stream. Error location: Reply.fill() - socketInputStream.read (-1). Message: Broken pipe (Write failed). ERRORCODE=-4499, SQLSTATE=08001
[2025-04-08 14:05:41.852] ERRORDTL [1744113941850]com.ibm.db2.jcc.am.DisconnectNonTransientConnectionException: [jcc][t4][2030][11211][4.32.45] A communication error occurred during operations on the connection's underlying socket, socket input stream, or socket output stream. Error location: Reply.fill() - socketInputStream.read (-1). Message: Broken pipe (Write failed). ERRORCODE=-4499, SQLSTATE=08001
at com.ibm.db2.jcc.am.b7.a(b7.java:338)
at com.ibm.db2.jcc.t4.a.a(a.java:580)
at com.ibm.db2.jcc.t4.a.a(a.java:564)
[2025-04-08 14:05:41.852] ERRORDTL [1744113941850]com.ibm.db2.jcc.am.DisconnectNonTransientConnectionException: [jcc][t4][2030][11211][4.32.45] A communication error occurred during operations on the connection's underlying socket, socket input stream, or socket output stream. Error location: Reply.fill() - socketInputStream.read (-1). Message: Broken pipe (Write failed). ERRORCODE=-4499, SQLSTATE=08001
at com.ibm.db2.jcc.am.b7.a(b7.java:338)
at com.ibm.db2.jcc.t4.a.a(a.java:580)
at com.ibm.db2.jcc.t4.a.a(a.java:564)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"ARM Category":[{"code":"a8m50000000CjwNAAS","label":"Database-\u003EJDBC"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.1.0;5.2.0;5.2.1;5.2.2;5.2.3;5.2.4;5.2.5;5.2.6;6.0.0;6.0.1;6.0.2;6.0.3;6.1.0;6.1.1;6.1.2;6.2.0"}]
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Document Information
Modified date:
12 May 2025
UID
ibm17233125