General Page
As part of IBM's efforts to transform and streamline Support for our clients, and as we transition away from legacy tools and processes, we are updating and standardizing the term we will be using to describe an issue that you open with any of our IBM Support teams for assistance.
The new term is a "Case".
"Case" is the term that we are starting to use more and more, and in the future, will become the only term we use to describe what you might have previously known as a:
- Problem Management Record (PMR)
- Service Request (SR)
- Ticket / Trouble Ticket
- Problem Management Hardware (PMH)
[{"Type":"MASTER","Line of Business":{"code":"LOB33","label":"N\/A"},"Business Unit":{"code":"BU051","label":"N\/A"},"Product":{"code":"IBMSUPPORT","label":"IBM Support"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
ibm17232939