Troubleshooting
Problem
At times, you might observe that the deployment fails due to permission issues with a custom action script.
Following error is observed under /var/log/qradar.log:
May 5 11:30:55 ::ffff:127.0.0.1 [tomcat.tomcat] [Thread-1007723] ComponentOutput: [ERROR] [NOT:0000003000][aaa.aa.aaa.100/- -] [-/- -]ErrorStream pre-deploy: error: open("staging/globalconfig/custom_action_scripts/customaction_<>.script"): Permission denied
May 5 11:30:55 ::ffff:127.0.0.1 [tomcat.tomcat] [Thread-1007723] ComponentOutput: [ERROR] [NOT:0000003000][aaa.aa.aaa.100/- -] [-/- -]ErrorStream pre-deploy: error: unable to index file staging/globalconfig/custom_action_scripts/customaction_<>.script
May 5 11:30:55 ::ffff:127.0.0.1 [tomcat.tomcat] [Thread-1007723] ComponentOutput: [ERROR] [NOT:0000003000][aaa.aa.aaa.100/- -] [-/- -]ErrorStream pre-deploy: fatal: adding files failed
May 5 11:30:55 ::ffff:127.0.0.1 [ecs-ep.ecs-ep] [LackOfEventTimer] com.q1labs.core.shared.ariel.DataLoader: [INFO] [NOT:0000006000][aaa.aa.aaa.100/- -] [-/- -]Following message suppressed 1 times in 300000 milliseconds
May 5 11:22:09 ::ffff:127.0.0.1 [tomcat.tomcat] [admin@ bbb.bb.bbb.66 (8328) /console/JSON-RPC/QRadar.scheduleDeployment QRadar.scheduleDeployment] com.q1labs.configservices.deployment.DeploymentManager: [ERROR] [NOT:0000003000][aaa.aa.aaa.100/- -] [-/- -]Error performing deployment
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtNAAQ","label":"Deployment"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
10 June 2025
UID
ibm17232612