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JazzSM DASH - Installation failure during WebSphere 9.0.5 profile creation: "CTGFI3001E: Failed WebSphere Creation Profile action."

How To


Summary

The following failure message is returned when attempting to install Jazz for Service Management - DASH:

"/opt/IBM/JazzSM/install/was/create_was_profile.xml:23: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/was/create_was_profile.xml:71: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/was/create_was_profile.xml:108: The following error occurred while executing this line:
/opt/IBM/JazzSM/install/was/create_was_profile.xml:196: CTGFI3001E: Failed WebSphere Creation Profile action. Check product logs directory for more information. [/opt/IBM/JazzSM/install/fsconfig.xml:163]
A package has an issue that cannot be resolved by Installation Manager.
Identify the package that has the issue by looking at the installation history. In Installation Manager, click File > Installation History. In console mode, enter S: View Installation History. Contact IBM customer support."

The profile creation log ("/opt/IBM/WebSphere/AppServer/logs/manageprofiles/JazzSMProfile_create.log") shows the following failure message:

"<message>/home/netcool/IBM/WebSphere/AppServer/profileTemplates/default/actions/scripts/importExternalLogs.xml:30: Failure occured while attempting to Setting the security settings in the default security template."

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m500000008btPAAQ","label":"DASH-\u003EDASH UI Services - Installation Category"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
30 April 2025

UID

ibm17232201

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