General Page
Auto approval: Users who sign onto IBM Support with an IBMid that matches an email domain will automatically gain access to the accounts associated with that email domain. This sends email invitations to people with existing support accounts who are registered for the Support site and match the email domain.
Auto pending: The Support site sends an account access request to administrators whenever a users signs in with an IBMid that matches a configured email domain. Administrators must approve these requests manually.
Manual: The default setting on IBM Support. Users must to manually request access to accounts on IBM Support. Administrators then manually approve their requests.
Administrators can also block existing and future users from accounts they manage.
Before You Begin
If There are No Administrators For Your Account
If there are no Administrators assigned to your account, for example, if none has ever been assigned or if the previous administrator has left the company, contact the Helpdesk through the Get Help button at the bottom of any page on the Support Site.User Administration
Administrators manage email domains for accounts and allow users to access IBM support.
- Click the profile icon in the upper-right corner of any page on the Support site.
- If necessary, click Log In, and then use your IBMid and password to log into the Support site.
- Click User Administration. Only users with an administrator-level account have access to this menu item.
Add Email Domain
- On the User Administration page, click Email Domains.
- Click Add Email Domain, and then enter the email domain to add. Be sure to start the domain with an at sign character, for exmaple @example.com.
- Click Next. Administrators receive a notification email when approval policies change.
- On the Add email domain window, select the permission level for the new domain, and then click Submit. Once an administrator approves the change, the domain displays in the list on the Email Domains tab.
Blocked Users
Administrators can block existing and future users from the all of the accounts the administrator maintains. Blocked cannot request access to any of your accounts.
- On the User Administration page, click Blocked Users.
- Click Block user, and then enter the email address to block. If the user currently has account access, they are blocked from all current accounts, any future requests, and any accounts with a policy enabled.
Restoring User Access
To restore access for a blocked user through the Blocked Users tab:- On the Blocked Users tab, find the user whose access you wish to restore.
- Click Unblock.
- Read the confirmation message, and then click Unblock user. The user's access is restored.
- On the Users tab, find the user whose access you wish to restore.
- Click Edit.
- On the Edit User window, select the new level of access and then click Save. The user's access is restored at the new access level.
Administering Users
Click Users tab to see all approved users, their roles, and the accounts they have access to. You can also Edit a user. To remove a user from all of your accounts, click the trashcan icon.
Note: If you remove a user who is part of an auto-approval email domain, the user is automatically added to the Blocked Users list.
To see if a user has been blocked, select the Blocked Users tab and use the filtered search to look for a specific user. Click Unblock to restore the user's access.
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Document Information
Modified date:
25 April 2025
UID
ibm17231841