Troubleshooting
Problem
Incidents can not be removed and workflow cannot be terminated resulting in "Error Bad Request" in QRadar SOAR.
Symptom
DEBUG [] c.ibm.resilient.common.domain.Co3Timer - Deleting from org NNN incident with id 'NNNNNN' and name 'NAME' aborted after 89 ms due to exception thrown
ERROR [] com.co3.context.Co3ContextRunnable - Exception in runnable com.resilient.workflow.exception.WorkflowInstanceNotFoundException: Invalid workflow instance: NNNNAANN-NNNA-NNAA-ANNN-NNNNNNNNANAN
INFO [] c.r.w.WorkflowEngineNotifyTargetHandler - Workflow NAME already suspended or completed for incident NNNNNN com.resilient.workflow.exception.WorkflowInstanceNotFoundException: Invalid workflow instance: NNNNAANN-NNNA-NNAA-ANNN-NNNNNNNNANAN
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvqZAAQ","label":"Resilient Core-\u003EUser Interface"}],"ARM Case Number":"TS019010072","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
18 April 2025
UID
ibm17231322