Troubleshooting
Problem
Users may encounter 403 forbidden errors when using a Load Balancer or Reverse Proxy in front of the Developer Portal due to excessive requests from the load balancer/reverse proxy to the Portal site.
Symptom
In the Portal-www admin container logs you might see a message like the following:
[ nginx stdout] 1961 fe500f:96eded:bf0d08 2025-05-06 10:57:37: "10.1.2.3, 10.179.28.215" portal.ibmlab.test "GET /lab/intranet/ HTTP/1.1" 403 41 1219 453 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36" 0.032 "-"
Here, 10.1.2.3 represents the IP address of the Gateway/Load balancer and 10.179.28.215 is the internal ip of the pod
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"ARM Category":[{"code":"a8mKe000000CaZYIA0","label":"API Connect-\u003EAPIC Portal"}],"ARM Case Number":"TS018952721","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
20 May 2025
UID
ibm17231314