IT47948: STORAGE DEVICE TICKETS ARE NOT CONSISTENTLY SHOWN ON THE DASHBOARD.

APAR status

• Closed as program error.

Error description

• Clicking on "Tickets" for any storage device while navigating
  the dashboard will sometimes display the tickets, and other
  times it wont. In cases where it fails, it shows "Opened: 0,
  Closed: 0".
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing tickets of storage        *
  * devices which are monitored                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Clicking on "Tickets" for any storage device while           *
  * navigating the dashboard will sometimes display              *
  * the tickets, and other times it won't. In cases where        *
  * it fails, it shows "Opened: 0, Closed: 0".                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels