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Installation Manager 1.10.x error, CRIMC1067E Unexpected exception, due to missing libraries on AIX

Troubleshooting


Problem

When installing IBM Installation Manager version 1.10.x on some AIX platforms, you may see the error, "CRIMC1067E Unexpected exception", due to missing library files. 

Symptom

When trying to install the IBM Installation Manager, the install fails with the following error:
CRIMC1067E Unexpected exception
  java.lang.UnsatisfiedLinkError: /tmp/im-temp/plugins/com.ibm.cic.common.core.aix_1.0.12.v20240828_2044/os/aix/ppc64/libnativeUtils.so (       0509-022 Cannot load module /tmp/im-temp/plugins/com.ibm.cic.common.core.aix_1.0.12.v20240828_2044/os/aix/ppc64/liblibnativeUtils.so.so.
        0509-026 System error: A file or directory in the path name does not exist.)

Cause

The root cause is the Installation Manager 1.10.x requires libgcc_s.a to be installed.

If you run ldd on libnativeUtils.so you will see this output:

plugins/com.ibm.cic.common.core.aix_1.0.12.v20240828_2044/os/aix/ppc64/libnativeUtils.so needs:
Cannot find libgcc_s.a(shr.o)
         /usr/lib/libc.a(shr_64.o)
         /usr/lib/libc.a(_shr_64.o)
         /unix
         /usr/lib/libcrypt.a(shr_64.o)

Resolving The Problem

As shown in the ldd command above, the libgcc_s.a is required in the /opt/freeware/lib directory.
If you don't have dnf or yum installed in your machine,  download and run the dnf_aixtoolbox.sh script to install dnf and libgcc libraries.  Details can be found here:  https://www.ibm.com/support/pages/aix-toolbox-open-source-software-get-started.  See DNF is now available on AIX Toolbox for full instructions.

After running the script, the libgcc_s.a should be installed.  If not,  explicitly install libgcc library by running the command:
dnf install libgcc10

Document Location

Worldwide

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Document Information

Modified date:
08 April 2025

UID

ibm17230434

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