Troubleshooting
Problem
During the upgrade of a QRadar Appliance, the process fails due to a backup running, resulting in an error message similar to the following:
[ERROR] There are 1 backups in progress. Please wait for them to complete or cancel via UI before restarting patch.
[DEBUG](testmode) Result: "1"
[ERROR](testmode) Patch pretest 'Testing backup is not running' failed. (check_backup.sh)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
09 April 2025
UID
ibm17229907