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STE Webinar - IBM Sterling OMS peak season readiness 2025 Kickoff - Retrospect

Webcasts


Abstract

No doubt you have big plans ahead in 2025 leveraging IBM Sterling Order Management. Whether go-live, migration, expansion, or peak season - there are no shortage of critical business milestones!

For your journey ahead, it is imperative to understand your role in the partnership with IBM to proactively ensure the performance, stability, and scalability of your solution during your most critical business period of the year. Learn about your role in this journey and how IBM can partner with you to achieve success.

Come join us! There is something for everyone, whether you are on our OMS SaaS Platform, or running our Certified Containers.

High Level Agenda:
- Overview of the 2024 peak season, along with learnings and recommendations from retrospective of common issues
- New changes and enhancements
- Demo on 'Queue based custom alerts in self serve tool'

Content

Webinar Session Details:
   
     Title: IBM Sterling OMS peak season readiness 2025 Kickoff - Retrospect
   
     Schedule: Tuesday, April 15th, 2025, 10:00 AM - 11:30 AM Eastern Time (US & Canada)
   
    Presenters:
            Mike Callaghan     - Program Director, IBM Sterling OMS Support
            Shoeb Bihari          - Executive IT Specialist | SRE Architect | SWAT, IBM Sterling OMS Support
            Chiranjeevi Dasegowda - Senior Support Engineer, IBM Sterling OMS Support
            Paresh Vinaykya   - Executive Technical Account Manager, Expertise Connect, IBM Expert Labs
            Jelena Markovic   - Sterling Technical Support Analyst, IBM Sterling OMS Support
            Madhavi Pilaka     - Technical Support Engineer, IBM Sterling OMS Support
            Jitendra Buge       - Technical Lead, IBM Sterling OMS Support
    
    Session Material:  
            Recording
            Presentation
Q&A:
Question 1: Can you please share the URL for the troubleshooting guide for containers?
Answer: 
For troubleshooting issues in containers, please refer to below mentioned product documentation - https://www.ibm.com/docs/en/sip?topic=troubleshooting-issues-in-containers
 
Question 2: Is there any SST enhancement for the DB monitoring similar to what is introduced for queue depth?
Answer:  
As of now, we have Database Metrics monitoring dashboard already available for the clients, where they can see long running queries and even lock-wait            queries as well, apart from other widgets, as mentioned in this product documentation - https://www.ibm.com/docs/en/order-management?topic=dashboards-charts
If there is a need of generating an explain plan or advise then please raise a support case and we can help you.     
Also, if there is a requirement for any specific enhancement then please feel free to raise an enhancement request here - https://watsonsupplychain.ideas.ibm.com/ideas/?project=OMSST
    
Question 3: Are there any recommended hot-sku settings by IBM? (I understand these would be specific to each retailer but wanted to check on general settings.)
Answer:  
Each client's usecase will need different combinations of hot-sku configuration values depending upon their specific scenario and business use.
Below mentioned article does talk about different use cases and the general considerations about hot-sku - https://developer.ibm.com/articles/ibm-sterling-order-management-system-hot-sku-performance-tuning/
Also, you can refer to this product document section for more details on hot-sku - https://www.ibm.com/docs/en/order-management?topic=tuning-performance-feature-hot-sku
In case of any specific question or scenario around this, we would suggest you to please raise a support case with more details, so we can review it further for that specific flow.

Presentation

Multimedia

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Document Information

Modified date:
17 April 2025

UID

ibm17229875

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