IT47873: CTGGA1770 WARNING MESSAGES INTRODUCING LONG DELAYS IN MAINTENANCE JOB

APAR status

• Closed as program error.

Error description

• The IBM Storage Protect Plus Maintenance job can see long delays
  
  in cloud/archive snapshot expiration processing.
  Each warning message due to a time out processing a query to the
  
  cloud or archive end point will appear in the job log after
  trying up to 15 minutes :
  
  WARN,..,CTGGA1770,Deleting storage snapshot for policy <SLAName>
  
                   Fail to get the volume with volume id
                   <Cloud or Archive Volume ID>
                   Failed to get storage volume from cloud
                   Archive server.
                   I/O error on GET request for "https://
                   <vSnapHostAddress>:8900/api/partner/
                   <ArchivePartnerID>/volume": Read timed out;
                   nested exception is java.net.
                   SocketTimeoutException: Read timed out.
  
  If communications with the cloud/archive endpoint experiences
  I/O errors and time out for many cloud/archive snapshots to
  expire, the overall Maintenance job duration can significantly
  increase with about the formula <number of archive/cloud
  snapshots to expire> x 15 minutes.
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS017598802, delay,
                      long duration
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect Plus 10.1.16.3 and later                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The problem occurs when a Backup Snapshot is not found on the
  vSnap Server and a subsequent call is made to fetch the snapshot
  from Cloud. A condition is added for the Maintenance Job to
  check for the Snapshot on the vSnap Server database only. The
  issue is fixed in SPP version 10.1.17.2
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels