Troubleshooting
Problem
In CP4BA environments, where Case Manager solutions are based on BPM workflows, case property updates via API or UI may fail unexpectedly after performing a case instance migration. The problem may arise due to different circumstances including scenarios where migration appears complete and SYNC_READY is set to TRUE on the database side.
Symptom
Case properties cannot be modified for both new and existing cases as attempts to update them result in unexpected errors.
From CPE Liberty logs:
[03/18/2024, 10:21:28.229 UTC] com.ibm.icm.ejb.WsClientService I invokeUpdateCaseTaskProperties:>> entering, bpmUrl:https://<redacted>/bpmjaxws2/BPMWSAPISoapService?wsdl
[03/18/2024, 10:21:28.438 UTC] com.ibm.icm.ejb.WsClientService I invokeUpdateCaseTaskProperties:>> caseStageStatus: null
[03/18/2024, 10:21:31.773 UTC] com.ibm.icm.ejb.WsClientService E invokeUpdateCaseTaskProperties:>> WS Error: An exception occurred while updating the case properties.
[03/18/2024, 10:21:32.715 UTC] CIWEB Error: com.filenet.acce.AccePluginService.execute() An unexpected exception occurred. Message: Failed to update case properties. Error message from BPM: An exception occurred while updating the case properties.
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message: Failed to update case properties. Error message from BPM: An exception occurred while updating the case properties. failedBatchItem=0
From CPE trace logs:
org.apache.cxf.binding.soap.SoapFault: An exception occurred while updating the case properties.
...
apache.cxf.jaxb.io.DataReaderImpl read RETURN Incoming update to content object id: 'ContentObject.abeaf2a5-01e7-4218-a5fa-bdfce7ef01c5' is not allowed at this time because case instance migration is in progress for snapshot id: 'Snapshot.1d3e6223-9aab-44b8-9564e1205'.
From BAW trace logs:
Caused by: com.lombardisoftware.core.TeamWorksException: Incoming update to content object ID 'ContentObject.abeaf2a5-01e7-4218-a5fa-bdfce7ef01c5' is not allowed at this time because case instance migration is in progress for snapshot ID 'Snapshot.1d3e6223-9aab-44b8-9564e1205'.
at com.ibm.bpm.content.ContentObjectService.applyIncomingUpdateHelper(ContentObjectService.java:266)
...
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000LPr8AAG","label":"Use-\u003EBAW App Usage-\u003ECase Manager"}],"ARM Case Number":"TS018783318","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
28 March 2025
UID
ibm17229210