IBM Support

RequisiteWeb does not work with Microsoft Word on Windows 7 and Windows Server 2008 R2

Troubleshooting


Problem

IBM Rational RequisitePro client for Web (RequisiteWeb) users receive COM errors when working with documents in Microsoft Word 2003 or Microsoft Word 2007 or Microsoft Word 2010 on Microsoft Windows 7 and Windows Server 2008 R2.

Symptom

The following error is displayed:
  • Unable to verify if the HTML Document needs updating:
    Unable to generate the HTML document:
    Error updating RequisitePro document into HTML.
    Error creating HTML document. 
    Object variable or With block variable not set

    com.rational.rjcb.ComException: HRESULT=0x80044e2d: RqWebDoc.Application.GenerateHTMLDoc: Error updating RequisitePro document into HTML.
    Error creating HTML document.
    Object variable or With block variable not set
 
  • Document path names:
    Source directory: C:\Program Files (x86)\IBM\RationalSDLC\RequisitePro\samples\Learning_Project-Use_Cases\
    Temp directory: C:\Program Files (x86)\IBM\RationalSDLC\profiles\profile2\installedApps\DefaultNode\ReqWeb.ear\ReqWeb.war
    \GenDoc\{42531969-0641-4F59-9EC5-3EDD10E6F6F2}\

    Destination directory: C:\Program Files (x86)\IBM\RationalSDLC\profiles\profile2\installedApps\DefaultNode\ReqWeb.ear\ReqWeb.war
    \GenDoc

    Destination HTML path: /ReqWeb/GenDoc/{42531969-0641-4F59-9EC5-3EDD10E6F6F2}/README.html



  •  
In version 7.1.1.6 and 7.1.2.3, the error message above has been modified to the following:
Microsoft Word is not installed or configured properly.

Resolving The Problem

To resolve this issue, the system administrator must create a new folder.

For a 64-bit Microsoft Office installation:
  1. Go to the directory C:\Windows\SysWOW64\config\systemprofile.
     
  2. Create a new folder named Desktop C:\Windows\SysWOW64\config\systemprofile\Desktop
     
NOTE
On certain systems running Windows Server 2008 R2 64-bit with 64-bit Office installed, in addition to following the above steps, you may need to follow the 32-bit Office steps below.

For a 32-bit Microsoft Office installation:
  1. Go to the directory C:\Windows\System32\config\systemprofile
     
  2. Create a new folder named Desktop C:\Windows\System32\config\systemprofile\Desktop

Now the Word integration will work correctly in RequisiteWeb.

NOTE
If the problem persists after you finish this procedure, refer to tech note 1266463.

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Document Information

Modified date:
01 October 2019

UID

swg21418290