Troubleshooting
Problem
The DXL crash error message occurs after entering the username, password and clicking "OK" in the "Login - DOORS" dialog box.
Symptom
The DXL error message that appears is shown below in detail:
-R-E- DXL: <DOORSHOME directory/lib/dxl/config/baseWindowShow2.inc:46> An unexpected error has occurred: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module doors.exe at 001B:0089FD00-I- DXL: execution halted-R-E- DXL: <wizard/welcome/welcomewiz.dxl:575> An unexpected error has occurred: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module doors.exe at 001B:008ADD3EBacktrace:<wizard/welcome/welcomewiz.dxl:751><Line:1>-R-F- DXL: <wizard/welcome/welcomewiz.dxl:575> internal error, please submit a bug reportBacktrace:<wizard/welcome/welcomewiz.dxl:751><Line:1>
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.1.0.2;9.1;9.0;8.3;9.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
01 May 2020
UID
swg21398180