IBM Support

webMethods Knowlegebase : Integration server went down abruptly - Signal 11 from Java (1786922)

Troubleshooting


Problem

Java Version 1.8.0_141 (52.0)

Java VM Name Java HotSpot(TM) 64-Bit Server VM

Java Build Info 25.141-b15, mixed mode

Java Vendor Oracle Corporation

Java Home /wmadm/webMethods6400/jvm/jvm/jre

Integration server went down abruptly - Signal 11 from Java

Integration Server appears to be a victim of the JVM issue.

--> Found that the error shown in the IS log file is not accurate - (signal 6):

INFO | jvm 1 | 2017/06/08 07:13:31 | # SIGSEGV (0xb) at pc=0x00007f1aabf4f562, pid=32011, tid=139752507713280

...

STATUS | wrapper | 2017/06/08 07:14:03 | JVM received a signal UNKNOWN (6).

The actual/real error, is shown in the hs_err_pid file - hs_err_pid6307.log from 11/21 -

Fatal Error from Java:

siginfo: si_signo: 11 (SIGSEGV), si_code: 1 (SEGV_MAPERR), si_addr: 0x0000000000000010

The IS wrapper log shows the IS is shutdown when the JVM dies; and normally would direct customer to update to the latest Java. However, did that, using SUM, and still see this issue.

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVYEV","label":"IBM webMethods Integration"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods Integration Server (PIE)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"9.8"},{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFIWYE","label":"IBM webMethods B2B"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods Integration Server (PIE)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"9.8"},{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQG2X","label":"IBM webMethods Managed File Transfer"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods Integration Server (PIE)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"9.8"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
20 March 2025

UID

ibm17223022