IBM Support

Social Media Channels for Enterprise Content Management (ECM) Support

News


Abstract

Join our social circuit! Become a part of our growing community of users, including: clients, developers, and support personnel, and engage with us on using our social media channels such as: dW Answers, Blogs, YouTube, Twitter, Facebook, and LinkedIn.

As of May 2nd, 2016, dwAnswers will provide answers to common ECM service requests. Clients are encouraged to search dwAnswers before opening a Service Request (SR) through the SR tool. The tags to use for searching are shown at the bottom of this document.

Content

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Twitter

IBM ECM support news is available on Twitter. You can follow this Twitter account to find news, updates, and other information. Twitter is a real-time short messaging service, and another way that you can stay informed about IBM products.



 @IBMECMSupport

Key Hashtags:
  • #ibmecm
  • #ibmecmcloud
  • #contentanalytics
  • #ibminsight
  • #IBMDatacap
  • #SIQ
  • #smartersupport
  • #ibm_cmod
  • #ibmfncm

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Facebook

Facebook provides a unique community of clients, support personnel, and support engineers. If you want to find high quality technical content, engage in technical discussions, or simply stay up to date with the latest news then become a fan today!

IBM Enterprise Content Management Support

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IBM ECM Support LinkedIn:

Join LinkedIn to participate in the converstaion. When you join, you can comment and post your own discussion.
IBM ECM Support LinkedIn

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YouTube

YouTube channels may host topics ranging from troubleshooting tips and hints, configuration, installation, administration, migration, and product usage, this library of videos is updated regularly to help you get more out of your IBM software products!

IBM ECM Support
IBMECM YouTube
IBM Electronic Support

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IBM ECM Services & Support Blog:

Maximize the Value of Unstructured Content
IBM ECM Services & Support Blog

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IBM Client Success Essentials (CSE) Blogs:

The Client Success Essentials Community provides technical information on the ECM suite of products. Check the blog for topics in support that affect you.

Client Success Essentials Community

CSE-Atlas Policy Suite
CSE-Case Foundation
CSE-Case Manager
CSE-Content Analytics with Enterprise Search
CSE-Content Collector
CSE-Content Manager OnDemand
CSE-Content Manager
CSE-Content Navigator
CSE-Datacap Taskmaster Capture
CSE-eDiscovery Analyzer & Manager
CSE-Enterprise Records
CSE-FileNet Content Manager

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dW Answers
dW Answers is a question and answer forum for users interested in asking questions about IBM products, solutions, and technology. Use tag ecmsupport

dW Answers Tags are critical

The following table lists the tags used when searching dwAnswers to find ECM product information. When using these tags in dW Answers, be sure to use ecmsupport as the Primary tag in your Search. The secondary tag would be one of the product tags shown below. As an example, to search for FileNet Content Manager content, use the following search:
+ecmsupport +p8
Product
Tag
Product
Tag
Atlas
atlas
Enterprise Records
ier
Case Manager
icm
FileNet
(general questions)
filenet
CMIS for Content Manager
cmis
FileNet Capture
(For Capture Professional, Capture Desktop, FileNet Fax, and FileNet Print)
fncapture
CMIS for Content Manager OnDemand
cmis
FileNet Collaboration Services
cs
CMIS for FileNet
cmis
FileNet Content Federation Services
fncfs
Content Classification
icclassif
FileNet Content Manager
p8
Content Collector
icc
FileNet IDM Desktop

For IDM Desktop, IDM Web Services, IDM Open Client, and Content Services

fnidm
Content Collector for SAP
iccsap
FileNet Image Services
fnis
Content Integrator
ici
IWPM
iwpm
Content Manager Collaboration Services
cs
Image Plus
imageplus
Content Manager Enterprise Edition Multiplatforms
cm8
OnDemand Web Enablement Kit
odwek
Content Manager iSeries
cmi
StoredIQ
storediq
Content Manager zSeries
cmz
StoredIQ for Legal
siqlegal
Content Manager OnDemand
(general questions)
cmod
WEBi
webi
Content Manager OnDemand for i
cmodi
Workplace
wp
Content Manager OnDemand for z
cmodz
WorkplaceXT
wpxt
Content Manager OnDemand Multiplatforms
cmodmp


Content Navigator
icn


Content Navigator Mobile
icnmobile


Datacap
datacap


Daeja
daeja


ECM System Monitor
ecmsm


eDiscovery Analyzer
eda


eDiscovery Manager
edm


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IBM developerWorks

IBM developerWorks provides technical information on the ECM suite of products. Check the product forum for topics in support that affect you:

IBM Case Manager Client


IBM Content Manager OnDemand for Multiplatforms Exchange
IBM Content Analytics
IBM CMIS for ECM
IBM Datacap Technical Mastery Business Partner Community
IBM ECM System Monitor
IBM FileNet Business Process Manager
IBM FileNet Capture Professional and Desktop
IBM FileNet Content Manager
IBM FileNet IDM Desktop/Web Services
IBM FileNet Image Manager
IBM FileNet Records Manager
Enterprise Content Management Forums
FileNet Image Service Troubleshooting (Blog)
IBM Enterprise Content Management Support (Blog)

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IBM ECM Support Newsletters

IBM Support Newsletters feature the most requested support documents as well as those identified as valuable in helping answer your questions related to these products.

The Support Newsletters are emailed to subscribers on a quarterly basis in March, June, September, and December. See the Knowledge Collection: IBM Support Newsletters for Enterprise Content Management for links to the most recent Support Newsletters and instructions on how to subscribe.

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IBM Product and Lifecycle Notifications

IBM My Notification emails include important APARs, technical articles, newsletters, education, product announcements, and more. Find out how you can receive an email either weekly or daily with important technical news about the IBM products that you select (It requires login with your IBM ID).

Stay informed by Receiving Product and Lifecycle Notifications

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Google+

IBM Enterprise Content Management (ECM) helps companies make better decisions faster. Learn how IBM ECM solutions help add insight and reduce costs.
IBM ECM Google+

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IBM ECM Slideshare:

Enterprise content management (ECM) solutions deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency. Watch a CRM demo.
IBM ECM Slideshare

IBM Electronic Support

 IBM eSupport: The official Twitter account for IBM Electronic Support
IBM Electronic Support Channel: The official YouTube channel for IBM Electronic Support
IBM Electronic Support Community: You can follow the IBM Electronic Support Community Blog using your developerWorks id, or through the RSS feed.

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Miscellaneous Resources

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Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSEPCD","label":"Content Manager OnDemand for Multiplatforms"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSTTN8","label":"IBM Daeja ViewONE Virtual"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSEM9N","label":"Enterprise Content Management System Monitor"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSBK6W","label":"Case Manager for Investigations"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSXPJK","label":"Atlas Policy Suite"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSAE9L","label":"Content Collector"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSRW2R","label":"IBM Content Collector for SAP Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSJKLP","label":"eDiscovery Analyzer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS8JHU","label":"eDiscovery Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSNVVQ","label":"IBM Enterprise Records"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSB2EG","label":"Content Manager OnDemand for i"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":""}],"Version":""},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSQHWE","label":"Content Manager OnDemand for z\/OS"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"","label":""}],"Version":""}]

Document Information

Modified date:
19 August 2022

UID

swg21673183

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