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Table data is missing when you upgrade to Maximo Asset Management 7.6.1

Troubleshooting


Problem

After you upgrade to Maximo Asset Management 7.6.1, data in the IOTSERVICE, IOTENDPTDTLS, IOTRESTENDPOINTS tables is missing. When you start the Maximo server, the following error is displayed: 

[ERROR] [MXServer] [] BMXAA6838E - The IOTSERVICE table

is missing.

psdi.util.MXApplicationException: BMXAA6838E - The IOTSERVICE table is missing.

        at psdi.iface.mic.MicUtil.getEntityName(MicUtil.java:397)

        at psdi.iface.mic.MicUtil.getKeyArray(MicUtil.java:322)

        at psdi.iface.mos.ObjectStructureCacheImpl.loadMosDetails(ObjectStructur

eCacheImpl.java:277)

        at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(Obj

ectStructureCacheImpl.java:173)

        at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl

.java:73)

        at psdi.mbo.AbstractMaximoMTEnabledCache.getCache(AbstractMaximoMTEnable

dCache.java:99)

        at psdi.mbo.AbstractMaximoMTEnabledCache.init(AbstractMaximoMTEnabledCac

he.java:67)

        at psdi.iface.mos.ObjectStructureCache.<init>(ObjectStructureCache.java:

83)

        at psdi.iface.mos.ObjectStructureCache.<clinit>(ObjectStructureCache.jav

a:55)

        at psdi.iface.mic.MicService.init(MicService.java:148)

        at psdi.iface.mic.EntMicService.init(EntMicService.java:126)

        at psdi.server.ServiceCoordinator.init(ServiceCoordinator.java:154)

        at psdi.server.MXServer.init(MXServer.java:2627)

        at psdi.server.MXServer.start(MXServer.java:3703)

        at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:92)

        at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(St

ubSecurityHelper.java:343)

        at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(St

ubSecurityHelper.java:294)

        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate

dSubject.java:326)

        at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityMa

nager.java:196)

        at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSec

urityProvider.java:203)

        at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:

71)

……

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKLMX","label":"IBM Maximo Asset Health Insights on Cloud"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.0.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

ibm10720357

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