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webMethods Knowlegebase : When assigning "User Access" to a Virtual Folder the MWS UI reports error: "9999:An internal error has occurred while executing the service. Contact your System Administrator" The user is not added to the VFS
actual: 2

Troubleshooting


Problem

When assigning "User Access" to a Virtual Folder the MWS UI reports error: "9999:An internal error has occurred while executing the service. Contact your System Administrator" The user is not added to the VFS.

Steps leading to problem:

- Open Integration> Managed File Transfer > Virtual Folder Management page

- Select VFS

- Click User Access

- Add user (new or existing)

- Click Save

- Error occurs.

MAT version 9.6, Fix5.

The following error is observed in the OSGI logs for Integration server.

2014-10-08 13:57:02 EDT (com.softwareag.mft.server.services.impl.UserAdmin ) [MFT.MFT.SVR.9999] ERROR: An internal error has occurred while executing the service. Contact your System Administrator.

2014-10-08 13:57:02 EDT (com.softwareag.mft.server.services.impl.UserAdmin ) [MFT.MFT.SVR.9999] ERROR: com.softwareag.mft.db.DatastoreException: null

(0) java.sql.SQLException: [SoftwareAG][Oracle JDBC Driver][Oracle]ORA-12899: value too large for column "WEBMDB"."VIRTUALFOLDER"."PARTNERID" (actual: 28, maximum: 24)

(1) java.sql.SQLException: [SoftwareAG][Oracle JDBC Driver][Oracle]ORA-12899: value too large for column "ESBCOREAUDITCE"."VIRTUALFOLDER"."PARTNERID" (actual: 28, maximum: 24)

at com.softwareag.mft.db.UserConfigStore.addVFS(UserConfigStore.java:1486)

at com.softwareag.mft.server.services.impl.UserAdmin.addVFS(UserAdmin.java:144

)

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQG2X","label":"IBM webMethods Managed File Transfer"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods ActiveTransfer Server (MAT)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"9.6"}]

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Historical Number

Patch Level MAT version 9.6, Fix5

Document Information

Modified date:
20 March 2025

UID

ibm17203016

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