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webMethods Knowlegebase : Optimize Error - ORA-02396: exceeded maximum idle time (1782837)

Troubleshooting


Problem

The server logs are heavyly generated with below errors.

(OPTIMIZE) [Analytic Engine v9.8.0.0.StatsRecordInserter.UnknownKey] … ERROR:

(OPTIMIZE) [Analytic Engine v9.8.0.0.StatsRecordInserter.UnknownKey] … ERROR: java.sql.SQLException: [SoftwareAG][Oracle JDBC Driver][Oracle]ORA-02396: exceeded maximum idle time, please connect again

at com.wm.dd.jdbc.oraclebase.ddcr.b(Unknown Source)

at com.wm.dd.jdbc.oraclebase.ddcr.a(Unknown Source)

at com.wm.dd.jdbc.oraclebase.ddcq.b(Unknown Source)

at com.wm.dd.jdbc.oraclebase.ddcq.a(Unknown Source)

at com.wm.dd.jdbc.oracle.ddal.a(Unknown Source)

at com.wm.dd.jdbc.oracle.ddal.a(Unknown Source)

at com.wm.dd.jdbc.oracle.ddam.t(Unknown Source)

at com.wm.dd.jdbc.oraclebase.dde3.x(Unknown Source)

at com.wm.dd.jdbc.oraclebase.dde3.w(Unknown Source)

at com.wm.dd.jdbc.oraclebase.dddz.executeQuery(Unknown Source)

at com.webmethods.optimize.monitor.stats.creation.StatsRecordInserter.getExistingRecordHolders(StatsRecordInserter.java:221)

at com.webmethods.optimize.monitor.stats.creation.StatsRecordInserter.removeAlreadyInsertedRecords(StatsRecordInserter.java:136)

at com.webmethods.optimize.monitor.stats.creation.StatsRecordInserter.writeBatch(StatsRecordInserter.java:62)

at com.webmethods.optimize.monitor.stats.creation.StatsRecordInserter.addStatsRecord(StatsRecordInserter.java:50)

at com.webmethods.optimize.monitor.stats.creation.StatsAccumulatorCreator.addStatsForMonitor(StatsAccumulatorCreator.java:161)

at com.webmethods.optimize.monitor.stats.creation.StatsAccumulatorCreator$MonitorHolderFeederThread.run(StatsAccumulatorCreator.java:197)

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSAWP1J","label":"IBM webMethods BPM"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods Optimize for Infrastructure (WMI)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"9.8"}]

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Document Information

Modified date:
20 March 2025

UID

ibm17198080

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