webMethods Knowlegebase : "Premature end of file" error when accessing B2B pages in My WebMethods Server (1787982)

Troubleshooting

Problem

When accessing My WebMethods Server (MWS) > Monitoring > Integration > B2B > Transactions page, an error message "Premature end of file" is seen.

This issue does not happen to "Administrator" user, but MWS user that was granted with MWS Administrator access, which have the access to all B2B pages.

From the full.log, the complete exception reads:

====================================================================

2018-03-19 05:30:00 GMT (Framework:INFO) [RID:1756] - Request [1ps5fd6l43ypy89my75qwlmvv:ssingla] http://amsmws31:8585/webm.apps.tasks.admin.integration.b2b.partners.profiles (GET)

2018-03-19 05:30:00 GMT (jsf:INFO) [RID:1756] - Premature end of file.

2018-03-19 05:30:00 GMT (jsf:INFO) [RID:1756] - org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Premature end of file.

at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:257)

at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:339)

at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:121)

at electric.xml.dom.DomParserWrapper.parse(DomParserWrapper.java:237)

at electric.xml.dom.DomUtils.parse(DomUtils.java:2490)

at electric.xml.dom.DomUtils.parse(DomUtils.java:2508)

at electric.soap.SOAPMessage.setBytes(SOAPMessage.java:346)

at electric.soap.http.reference.ClientNoAttachments.readResponse(ClientNoAttachments.java:83)

at electric.soap.http.reference.SOAPToHTTP.readResponse(SOAPToHTTP.java:330)

at electric.soap.http.reference.SOAPToHTTP.invoke(SOAPToHTTP.java:217)

at electric.soap.http.reference.SOAPToHTTP.handle(SOAPToHTTP.java:136)

at electric.soap.references.logging.LoggingSOAPReference.handle(LoggingSOAPReference.java:57)

at electric.jaxrpc.handler.JAXRPCReference.handle(JAXRPCReference.java:76)

at com.webmethods.soap.module.SOAPModuleReference.handle(SOAPModuleReference.java:99)

at electric.soap.references.interceptor.InterceptorSOAPReference.handle(InterceptorSOAPReference.java:69)

at electric.soap.java.reference.JavaToSOAP.handle(JavaToSOAP.java:72)

at electric.soap.java.reference.JavaToSOAP.invoke(JavaToSOAP.java:238)

at electric.soap.java.reference.JavaToSOAP.invoke(JavaToSOAP.java:165)

at electric.proxy.handler.Proxy.invoke(Proxy.java:126)

at com.sun.proxy.$Proxy144.pingTNServer(Unknown Source)

at sun.reflect.GeneratedMethodAccessor1867.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.webmethods.caf.wsclient.proxy.impl.WSClientDynamicProxy.invokeMethod(WSClientDynamicProxy.java:127)

at com.webmethods.caf.wsclient.proxy.impl.WSClientDynamicProxy.invoke(WSClientDynamicProxy.java:202)

at com.sun.proxy.$Proxy143.pingTNServer(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.webmethods.caf.faces.data.object.ObjectMethodContentProvider.refresh(ObjectMethodContentProvider.java:369)

at com.webmethods.portlet.tn.utils.ConnectionInfo.isConnected(ConnectionInfo.java:377)

at com.webmethods.portlet.wm_tn_pf_search.Wm_tn_pf_searchViewPage1.beforeRenderResponse(Wm_tn_pf_searchViewPage1.java:1549)

at com.webmethods.caf.faces.bean.BaseViewBean.preRenderResponse(BaseViewBean.java:105)

at com.webmethods.caf.faces.bean.FacesBeanPhaseListener.preRenderView(FacesBeanPhaseListener.java:39)

at com.webmethods.caf.faces.bean.BasePhaseListener.processEvent(BasePhaseListener.java:38)

at javax.faces.event.SystemEvent.processListener(SystemEvent.java:108)

at javax.faces.event.ComponentSystemEvent.processListener(ComponentSystemEvent.java:118)

at com.sun.faces.application.ApplicationImpl.processListeners(ApplicationImpl.java:2169)

at com.sun.faces.application.ApplicationImpl.invokeListenersFor(ApplicationImpl.java:2142)

at com.sun.faces.application.ApplicationImpl.publishEvent(ApplicationImpl.java:301)

at com.sun.faces.application.ApplicationImpl.publishEvent(ApplicationImpl.java:245)

at com.webmethods.caf.faces.application.CAFApplication.publishEvent(CAFApplication.java:627)

at com.webmethods.caf.faces.portlet.PortletLifecycle$RenderResponsePhase.execute(PortletLifecycle.java:832)

at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)

at com.webmethods.caf.faces.portlet.PortletLifecycle.phase(PortletLifecycle.java:317)

at com.webmethods.caf.faces.portlet.PortletLifecycle.render(PortletLifecycle.java:260)

at com.webmethods.caf.faces.portlet.FacesPortlet.render(FacesPortlet.java:459)

at com.webmethods.portal.framework.portletcontainer.impl.PortletApplicationHandler.process(PortletApplicationHandler.java:606)

at com.webmethods.portal.framework.portletcontainer.servlet.PortletServlet.service(PortletServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:595)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.Dispatcher.include(Dispatcher.java:115)

at com.webmethods.portal.framework.portletcontainer.PortletContainer.dispatch(PortletContainer.java:223)

at com.webmethods.portal.framework.portletcontainer.PortletContainer.process(PortletContainer.java:132)

at com.webmethods.portal.framework.portletcontainer.PortletContainer.renderPortlet(PortletContainer.java:105)

at com.webmethods.portal.framework.portletcontainer.beans.PortletBean.processRequest(PortletBean.java:197)

at com.webmethods.portal.framework.portletcontainer.beans.PortletBean.getContentInternal(PortletBean.java:85)

at com.webmethods.portal.framework.portlet.beans.BasicPortletBean.getContent(BasicPortletBean.java:151)

at com.webmethods.portal.mech.portlet.impl.PortletMechanics.getPortletContent(PortletMechanics.java:96)

at com.webmethods.portal.mech.storage.page.PortletHelper.initializeRuntimeProperties(PortletHelper.java:270)

at com.webmethods.portal.mech.storage.page.PortletHelper.initializeRuntimeProperties(PortletHelper.java:329)

at com.webmethods.portal.mech.storage.page.PortletHelper.getFullyInitializedBean(PortletHelper.java:385)

at com.webmethods.portal.mech.portlet.impl.PortletMechanics.resolveWiringProperty(PortletMechanics.java:634)

at com.webmethods.portal.mech.portlet.impl.PortletMechanics.resolveWiring(PortletMechanics.java:613)

at com.webmethods.portal.mech.storage.page.PortletHelper.initializeWiredProperties(PortletHelper.java:251)

at com.webmethods.portal.mech.storage.page.PortletHelper.getInitializedBean(PortletHelper.java:361)

at com.webmethods.portal.mech.storage.page.PortletHelper.getInitializedBean(PortletHelper.java:346)

at com.webmethods.portal.framework.presentation.renderers.PortalPageSubRenderer.findMaximizedPortlet(PortalPageSubRenderer.java:557)

at com.webmethods.portal.framework.presentation.renderers.PortalPageSubRenderer.renderContent(PortalPageSubRenderer.java:133)

at com.webmethods.portal.framework.presentation.renderers.PortalPageSubRenderer.subrender(PortalPageSubRenderer.java:124)

at com.webmethods.portal.framework.presentation.renderers.NoodleRenderer.renderPageContent(NoodleRenderer.java:67)

at com.webmethods.portal.framework.presentation.renderers.DefaultRenderer.render(DefaultRenderer.java:341)

at com.webmethods.portal.framework.presentation.PresentationManager.handlePres(PresentationManager.java:444)

at com.webmethods.portal.framework.dispatch.DispatchManager.pres(DispatchManager.java:718)

at com.webmethods.portal.framework.dispatch.DispatchManager.handle(DispatchManager.java:548)

at com.webmethods.portal.framework.dispatch.DispatchManager.handleDispatch(DispatchManager.java:447)

at com.webmethods.portal.framework.impl.PortalServlet.service(PortalServlet.java:329)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:364)

at com.webmethods.caf.faces.servlet.GZIPFilter.doFilter(GZIPFilter.java:48)