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webMethods Knowlegebase : AE info.log repeating error: Unable to obtain process instance with primary key. (1751901)

Troubleshooting


Problem

The customer site has upgraded Optimize to 8.2.1 (Fix 11).

After applying several fixes, they are still seeing the following error in the AE info.log repeatedly.

"(OPTIMIZE) [Analytic Engine v8.2.1.0.ProcessAnalyzerTask.UnknownKey] 2013-10-24 08:23:52.931 EDT ERROR: Error processing work units

(OPTIMIZE) [Analytic Engine v8.2.1.0.ProcessAnalyzerTask.UnknownKey] 2013-10-24 08:23:52.931 EDT ERROR: java.lang.RuntimeException: Unable to obtain process instance with primary key [112227521]

at com.webmethods.bpo.process.processtracker.ProcessInstanceManager.getProcessInstance(ProcessInstanceManager.java:259)

at com.webmethods.bpo.process.processtracker.storage.ProcessWorkStorage.getTimeouts(ProcessWorkStorage.java:105)

at com.webmethods.bpo.process.processtracker.TimeoutAnalyzer.retrieveTimeoutsFromWorkStorage(TimeoutAnalyzer.java:598)

at com.webmethods.bpo.process.processtracker.TimeoutAnalyzer.processTimeouts(TimeoutAnalyzer.java:406)

at com.webmethods.bpo.process.processtracker.TimeoutAnalyzer.checkForTimeouts(TimeoutAnalyzer.java:351)

at com.webmethods.bpo.process.processtracker.ProcessTracker$TaskExecutionTrigger.runTask(ProcessTracker.java:237)

at com.webmethods.bpo.process.processtracker.ProcessTracker$TaskExecutionTrigger.run(ProcessTracker.java:219)

at java.util.TimerThread.mainLoop(Timer.java:512)

at java.util.TimerThread.run(Timer.java:462)"

Can a fix be provided to resolve the error?

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSAWP1J","label":"IBM webMethods BPM"},"ARM Category":[{"code":"a8mKe00000000AQIAY","label":"webMethods Optimize Base Engine (OBE)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Red Hat Enterprise Linux"}],"Version":"8.2.1"}]

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Document Information

Modified date:
20 March 2025

UID

ibm17193515

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