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IBM Security Guardium - Accessing Data Activity returns "Failed to load data" error

Troubleshooting


Problem

While using IBM Security Guardium Central Manager, we access the Guardium menu:

Investigate -> Search for Data Activity

The data is unable to load into any of the tabs(Activity, Outliers, Errors, Violations) at the top of the page.

 

Symptom

The below error is returned to the window when trying to access any of the tabs(Activity, Outliers, Errors, Violations) on the page(Investigate -> Search for Data Activity):

"Failed to load data!"

When you try to access any of the tabs a new window is generated showing the error:

"Error SyntaxError: Expected ')' "

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Component":"Data Activity","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.1.3;10.1.4;10.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
25 July 2018

UID

ibm10718797