TechZone Support Process for IBM Champions

Before contacting the IBM Technology Zone support team, follow these steps:

• For major issues unrelated to TechZone Infrastructure, please contact: ibmchampions@ibm.com for further support.
• For profile or setup issues, contact ibmchampions@ibm.com and support@communitysite.ibm.com.
  
   

To reach out for IBM Technology Zone for infrastructure issues, follow these steps:

1. Click on AskTZ - (See screen capture): 
 

2. Ask a Question 

• Click on "Ask a Question" to submit your inquiry.  

 
 
3.  Still Need Support? 

• If your question remains unresolved, open a case by clicking on the "Open a Case" hyperlink to access the case form.  
   
   
  4. Click on "Open a Case" to access the case form: 
   
   

5.  Filling Out the Case Form 
Ensure the following mandatory fields are completed: 

• Title: Must include IBM Champions:
    

• Product: Select "IBM Technology Zone":
  

• Reservation ID: Include your reservation ID (if applicable):  

• Severity Level: Choose the appropriate severity level (1-4): 
  

• Client Reference: Select "IBM Champions":
    

• Case Description: Provide a clear problem description with step-by-step instructions to reproduce the issue:  

• Upload File: Attach any relevant files or screenshots of error messages (if applicable):  

• Submit: Click the "Submit" button to send your case to support: 
   
   
   
  Example: 

 
 
6. That’s it, you’re all done!