Troubleshooting
Problem
When trying to manually escalate an offense to create a case in IBM QRadar SOAR the error 'NoneType' object is not iterable is shown.
Symptom
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001gyGAAQ","label":"Integrations-\u003EQRadar app"}],"ARM Case Number":"TS018571891","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEGM63","label":"IBM Security QRadar SOAR on Cloud"},"ARM Category":[{"code":"a8m0z0000001gyGAAQ","label":"Integrations-\u003EQRadar app"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSL2BV","label":"IBM Security QRadar Suite - SOAR"},"ARM Category":[{"code":"a8m0z0000001gyGAAQ","label":"Integrations-\u003EQRadar app"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8pAAA","label":"Support-\u003ECases"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
24 June 2026
UID
ibm17184360