Troubleshooting
Problem
The Napatech adapter's napatech3 service may start, but then immediately fail.
Symptom
The napatech3 service may show "failed" or "activating", as the service will typically continue to attempt to restart after failing.
Message from /var/log/messages:
Jan 23 04:29:30 [hostname] ntservice[2264593]: ********************************************************************
Jan 23 04:29:30 [hostname] ntservice[2264593]: * NTService is now operational. *
Jan 23 04:29:30 [hostname] ntservice[2264593]: ********************************************************************
Jan 23 04:29:30 [hostname] ntservice[2264593]: Starting NTService (this may take a while) [Done]
Jan 23 04:29:30 [hostname] ntservice[2264593]: systemd[1]: Started Napatech3 3GD Service.
-- Subject: Unit napatech3.service has finished start-up
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit napatech3.service has finished starting up.
Jan 23 04:29:31 [hostname] ntservice[2264593]: Adapter 0: Uses OS clock as time reference
Jan 23 04:29:31 [hostname] ntservice[2264593]: Adapter 1: Uses OS clock as time reference
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 4: NIM not present
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 4: Link Down
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 5: NIM not present
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 5: Link Down
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 6: NIM not present
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 6: Link Down
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 7: NIM not present
Jan 23 04:29:31 [hostname] ntservice[2264593]: Port 7: Link Down
Jan 23 04:29:33 [hostname] systemd[1]: napatech3.service: Main process exited, code=killed, status=11/SEGV
Jan 23 04:29:33 [hostname] systemd[1]: napatech3.service: Failed with result 'signal'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- The unit napatech3.service has entered the 'failed' state with result 'signal'.
Document Location
Worldwide
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Document Information
Modified date:
04 February 2025
UID
ibm17182390