ABENDE06 RSN40 WHEN ACCESSING ISHELL

Troubleshooting

Problem

When entering TSO ISHELL, the following failure occurs, including message CSV034I with RC24 RSN2611001D:

ERROR:
 CSV034I PGMF FETCH FAILED FOR THE REQUESTED MODULE.                            
         RETURN CODE 24, REASON CODE 2611001D                                   
         PATHNAME = /bin/fomfuish                                               
 CSV028I ABENDE06-0040  JOBNAME=JOB123   STEPNAME=$$TSL000                     
 IDI0034I Fault analysis skipped due to: EXCLUDE option specification (FAST)    
 IDI0095W Unexpected condition found in      IDI:347: STATIC INVOCATION OF EXIT 
NOT SUPPORTED                                                                   
 IEA995I SYMPTOM DUMP OUTPUT                                                    
 SYSTEM COMPLETION CODE=E06  REASON CODE=00000040                               
  TIME=11.11.11  SEQ=02331  CPU=0000  ASID=005C                                 
  PSW AT TIME OF ERROR  070C1000   81403A4A  ILC 2  INTC 0D                     
    NO ACTIVE MODULE FOUND                                                      
    NAME=UNKNOWN                                                                
    DATA AT PSW  01403A44 - 8400181E  0A0D18FB  180C181D                        
    GR 0: 00002000   1: 84E06000                                                
       2: 00000000   3: 00000000                                                
       4: 00000000   5: 00000000                                                
       6: 000000FF   7: 00000000                                                
       8: 7F25F990   9: 01403F70                                                
       A: 00000000   B: 00000000                                                
       C: 00000000   D: 7F25F990                                                
       E: 84E06000   F: 00000040                                                
  END OF SYMPTOM DUMP                                                           
 ***

Preceding this is an ABEND0C4 PIC11 in a vendor exit; the associated LOGREC entry will show IEFU85 as LOAD MODULE name.

Symptom

Inability to login to TSO ISHELL.

Cause

The exit code extracted the currently executing TCB. This TCB storage is properly allocated in the HOME ASID. However, this same address in the OMVS address space is not GETMAINed. Note that this task is running in PRIMARY mode in a cross-memory environment with the PRIMARY OMVS. The vendor exit code is trying to access the TCB storage in the wrong environment.

Environment

TSO ISHELL

Diagnosing The Problem

Attempting to access ISHELL
You have an SMF Record Exit installed (IEFU85)
Encountered an ABENDE06 RSN00000040 and preceding ABEND0C4 PIC11

Resolving The Problem

Customer feedback indicates that this problem can be fixed by installing maintenance from an OEM vendor product.

Document Location

Worldwide

Operating System

z/OS:All operating systems listed

[{"Type":"MASTER","Line of Business":{"code":"LOB56","label":"Z HW"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Product":{"code":"SWG90","label":"z\/OS"},"ARM Category":[{"code":"a8m0z0000000AKSAA2","label":"z\/OS-\u003EUSS - Unix System Services-\u003ETSO Utilities-\u003EISHELL"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"2.5.0"}]

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