IT47568: INCORRECT PROBE STATUS AFTER PERFORMANCE DATA RESUMPTION FOR CALL HOME DEVICES

APAR status

• Closed as program error.

Error description

• When a device added via Cloud call Home stops receiving
  performance data for more than 33 minutes, the data collection,
  probe, and performance monitoring statuses correctly transition
  to "No Call Home Contact". However, if the device starts
  receiving performance data again, the data collection and
  performance monitoring statuses change back to "Running", but
  the probe status remains incorrectly in "No Call Home Contact".
  This behavior is inconsistent and needs to be corrected.
  

Local fix

• Wait for next scheduled probe to run
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage system via     *
  * Call Home with Cloud services                                *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a device added via Cloud call Home stops receiving      *
  * performance data for more than 33 minutes, the data          *
  * collection,                                                  *
  * probe, and performance monitoring statuses correctly         *
  * transition                                                   *
  * to "No Call Home Contact". However, if the device starts     *
  * receiving performance data again, the data collection and    *
  * performance monitoring statuses change back to "Running",    *
  * but                                                          *
  * the probe status remains incorrectly in "No Call Home        *
  * Contact".                                                    *
  * This behavior is inconsistent and needs to be corrected.     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q25   [ 54X-IBM-SI ]
  ( release target 1Q 2025 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels