Troubleshooting
Problem
This article provides guidance on resolving cache file errors encountered in the AmazonAWSRESTProvider protocol.
The AWSRESTDuplicateFileCache_XXXXX file is a register of already processed files downloaded from the AWS S3 bucket. The purpose of this register is to help prevent event duplication.
Symptom
There are commonly two symptoms which are both happening simultaneously.
- Event ingestion for a specific Amazon AWS-related log source has stopped.
- We can find cache-related errors in the /var/log/qradar.error on the target event collector:
In the error, AWSRESTDuplicateFileCache_xxxxx, where xxxxx is a spconfig ID associated with a log source.Aug 28 12:48:05 ::ffff:127.0.0.1 [ecs-ec-ingress.ecs-ec-ingress] [Thread-69] com.q1labs.semsources.sources.amazonawsrest.AmazonAWSRESTSource: [ERROR] [NOT:0070003100][x.x.x.x/- -] [-/- -]There appears to be a configuration issue with the provider connection 'class com.q1labs.semsources.sources.amazonawsrest.AmazonAWSRESTProviderxxxxx'. Aug 28 12:48:06 ::ffff:127.0.0.1 [ecs-ec-ingress.ecs-ec-ingress] [Thread-118] com.q1labs.semsources.sources.amazonawsrest.AmazonAWSRESTProvider: [ERROR] [NOT:0000003000][x.x.x.x/- -] [-/- -]I/O Error reading index of cache: AWSRESTDuplicateFileCache_xxxxx
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
29 November 2024
UID
ibm17177452