Troubleshooting
Problem
For deployments that use an SSL inspecting proxy that is transparent to the SOAR application such as a Zscaler unique steps are required to ensure inbound email works when using the OAuth protocol.
Symptom
Many clients will not be aware that a transparent proxy is in place until they try to configure inbound email and see an error.
Reviewing /var/log/resilient-email/resilient-email.log shows the following error.
00:00:05.409 [Camel (camel-1) thread #15 - res-ews://https:xxxxxx@domain.com)&consumer.bridgeErrorHandler=true] ERROR v=unknown c.r.e.SelfSignedCertificateAwareTrustManager - Error checking mail server certificates:
java.security.cert.CertificateException: None of the TrustManagers trust this MAILSERVER certificate chain.
at com.resilient.email.SelfSignedCertificateAwareTrustManager.checkServerTrusted(SelfSignedCertificateAwareTrustManager.java:88)
at com.ibm.resilient.camelcomponentews.EmailHostnameVerifier.verify(EmailHostnameVerifier.java:83)
at com.ibm.resilient.camelcomponentews.EmailHostnameVerifier.verify(EmailHostnameVerifier.java:69)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvv5AAA","label":"Email"}],"ARM Case Number":"TS017874666","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
02 December 2024
UID
ibm17177416