Troubleshooting
Problem
Immediately after the upgrade to Log Analysis 1.3.8 from Log Analysis 1.3.7 Fix Pack 2 application URL (https://<LA_SERVER_HOSTNAME>:9987/Unity) is not accessible
During the upgrade process no error was seen on the console or found in the upgrade log file below,
a) 1.3.8-TIV-IOALA-FP-java.log
b) 1.3.8-TIV-IOALA-FP.log
b) 1.3.8-TIV-IOALA-FP.log
After the upgrade, all Log Analysis components are up and running.
$ ~/IBM/LogAnalysis/utilities/unity.sh -status
Tue Oct 29 12:38:34 AM PDT 2024
IBM Operations Analytics - Log Analysis v1.3.8.0 STANDARD MANAGED DEVICE BASED EDITION Application Services Status:
---------------------------------------------------
No. Service Status Process ID
---------------------------------------------------
1 Derby Network Server UP 81377
2 ZooKeeper UP 81485
3 Websphere Liberty Profile UP 81925
4 EIF Receiver UP 82135
5 Log File Agent instance UP 82412
---------------------------------------------------
Getting status of Solr on server1.fyre.ibm.com
Status of Solr Nodes:
---------------------------------------------------------------------
No. Instance Name Host Status State
---------------------------------------------------------------------
1 SOLR_NODE_LOCAL server1.fyre.ibm.com UP ACTIVE
---------------------------------------------------------------------
All Application Services are in Running State
Checking server initialization status: Server has initialized!
$
Symptom
In the WebSphere Application Server Liberty log file, console.log, it shows the following error on keystore:
[ERROR] CWPKI0813E: Error while trying to initialize the keymanager for the keystore [LA_HOME/wlp/usr/servers/Unity/resources/security/key.jks]. The private key password is not correct or the keystore has multiple private keys with different passwords. This keystore can not be psed for SSL. [excess private key].
This issue is observed on the keystore, key.jks, with CA-signed certificate. This does not happen with keystore having self-signed certificate.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPFMY","label":"IBM Operations Analytics - Log Analysis"},"ARM Category":[{"code":"a8m3p0000006waiAAA","label":"Log Analysis-\u003EInstallation-\u003EUpgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
30 October 2024
UID
ibm17174339