Question & Answer
Question
Why do I see the below error while installing the upgrade to 11.5 patch p500:
2024-10-02 12:33:59, .run_install.sh, info, [pre_check_health_check] Checking Health Check patch 11.0p9997 version and installation date
2024-10-02 12:33:59, .run_install.sh, info, [pre_check_health_check] Latest Health Check patch 11.0p9997 found successfully installed in the last 7 days
2024-10-02 12:34:13, .run_install.sh, info, [pre_action.sh]: snif on appliance is older, going to install latest snif
2024-10-02 12:34:14, .run_install.sh, info, [disk_free_space_check] There is NO issue with disk space.
2024-10-02 12:34:14, .run_install.sh, error, Patch Installation Failed - found instance of mysql running
2024-10-02 12:34:14, .run_install.sh, fatal, ERROR: Executing Pre Install Actions. Version: '11.0' Patch: '500'
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0NAAS","label":"INSTALL UPGRADE MIGRATION"}],"ARM Case Number":"TS017459186","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.3.0;11.4.0"}]
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Document Information
Modified date:
16 October 2024
UID
ibm17173242