Troubleshooting
Problem
During the upgrade of Cloud Pak for Business Automation (CP4BA) from 21.0.3 to 24.0.0, the ibm-iam-request operand request fails, preventing successful completion of the upgrade process.
Symptom
- CP4BA upgrade process stalls or fails to complete
- ibm-iam-request operand request shows a failed status
- Users unable to access CP4BA components or authenticate
- Zen service may be stuck at a certain percentage (e.g., 71%) during upgrade
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m0z0000001isoAAA","label":"Operate-\u003EADW Install\\Upgrade\\Setup-\u003EUpgrade"}],"ARM Case Number":"TS017540997","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.3"}]
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Document Information
Modified date:
14 November 2024
UID
ibm17172853