IBM Support

Attempting to add a group of users to the Cognos Analytics results in error "[POST /grant/][500] addUserToServiceInstanceInternalServerError &{MessageCode: StatusCode:0 Exception: Message:}"

Troubleshooting


Problem

When adding a group of users to the Cognos Analytics instance in CP4D we get the error:

[POST /grant/][500] addUserToServiceInstanceInternalServerError &{MessageCode: StatusCode:0 Exception: Message:}

Symptom

Adding user groups to Cognos Analytics instance in CPD fails.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCT4Q","label":"IBM Cognos Analytics for IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoTSAA0","label":"User Management"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
29 October 2024

UID

ibm17172436