IT46972: PERFORMANCE DATA NOT DISPLAYED FOR CERTAIN PRESET TIME RANGES.

APAR status

• Closed as program error.

Error description

• Performance data for a customer's device and its internal
  resources is not displaying consistently or correctly for the
  pre-set time ranges of 1 hour, 6 hours, and 12 hours. The
  problem is related to a time zone mismatch between the device
  and the user's browser. When the URL for a popup window is
  formed, it is based on the user's current time zone, without
  considering the device's time zone. The backend stores data
  according to the device's time zone, so if there is a time zone
  difference, the timestamps in the URL request may not match the
  device's timestamps, causing data retrieval issues.
  

Local fix

• The host running the customer's browser used to access the
  Storage Insights and the customer's storage device should be in
  the same time zone.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing the performance data of   *
  * monitored storage system                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance data for a customer's device and its internal    *
  * resources is not displaying consistently or correctly for    *
  * the pre-set time ranges of 1 hour, 6 hours, and 12 hours.    *
  * The problem is related to a time zone mismatch between       *
  * the device and the user's browser. When the URL for a        *
  * popup window is formed, it is based on the user's current    *
  * time zone, without considering the device's time zone. The   *
  * backend stores data according to the device's time zone,     *
  * so if there is a time zone difference, the timestamps in the *
  *                                                              *
  * URL request may not match the device's timestamps,           *
  * causing data retrieval issues.                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q24   [ 54X-IBM-SI ]
  ( release target 4Q 2024 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels