Troubleshooting
Problem
If your deployment is older than IBM® Netcool® Operations Insight® on Red Hat® OpenShift® 1.6.13, then you must update the embedded EDB PostgreSQL database license key, before it expires on 1 October 2024. If the license expires, then the EDB PostgreSQL operator stops working and is unable to replace any replicas that go down, which then causes downtime.
Symptom
PostgreSQL cluster instances (pods) and data continue to be accessible when the EDB PostgreSQL database license key expires. However, the operator stops trying to reconcile the PostgreSQL cluster's status. As a result, the management of the cluster's status is suspended, including self-healing and high availability features like automated failover and primary instance switchover.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m3p000000LRSeAAO","label":"NOI Netcool Operations Insights-\u003ELicensing"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.6.10;1.6.11;1.6.12;1.6.9"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
ibm17168823