Known limitations, Problems and Workarounds for IBM Tivoli Business Service Manager 6.2

Content

Log in error seen after a user is logged out due to inactivity -   67828
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Problem: If user is logged out due to inactivity, while logging in again may see this error:  "Error - Tivoli Business Service Manager <p><p>An error occurred while making the server request.<p><p><b>Error:</b> expected expression, got '<' "

Solution: Close the current tab, open new tab and login again. If you are still not able to login, clear the browser cache and login.

Impact Data Server is going down with decryption errors in impactserver.log
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Problem: Impact Data Server is going down with decryption errors in impactserver.log

Solution: Follow the steps in the following tech note under the section "Multi-threading issue when decrypting passwords"

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Netcool%20Impact/page/Network%20and%20connectivity%20issues

Console Install inputs - 68349
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Problem : When installing TBSM Data Server, Dashboard Server or DBConfig using the console install option, the input fields labels are displayed as a combination of numbers and letters rather than a consistent sequential list. This is a known issue with the underlying code.
 
Solution : When selecting inputs, first enter the number or letter corresponding to the value you want to select. When prompted, enter the value you wish to input and hit enter.  
The newly input value should be displayed in the upper list, next to its corresponding label.
Ensure all values are correct before using N key to move on to the next page of the installer.

TBSM Charting gives error and fails to render chart - 68377
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Problem : TBSM Charting gives the error below and does not work

Error collecting data visualization input data.
Failed creating dataset.
ATKRST132E An error occurred while transferring a request to the following remote provider: 'Impact_TBSMCLUSTER.provider'. Error Message is '404:Cannot access data provider - Impact_TBSMCLUSTER.provider'.

Solution : This is an known issue with Impact and JazzSM interaction. See the link below for solution
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Netcool%20Impact/page/Network%20and%20connectivity%20issues

The Policy Editor gives exception when accessed from TBSM Rule editor - 68397
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Problem: An error appears when a user selects to edit a policy when creating or editing a TBSM Template Rule

Solution:  First Single Sign On between the Impact servers and the Jazz SM server must be enabled. The steps for this are available in the Impact Knowledge Centre here:

https://www.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.13/com.ibm.netcoolimpact.doc/admin/imag_configure_single_signon.html

Once SSO is enabled, the user should enter this url in a new tab

https://<TBSM_Dashboard_Server>:9081/restui/policyui/policy/NumericAttributeFunctions/loadPolicyOrTemplate?policyName=NumericAttributeFunctions&template=null

Accept the certificates in the browser and the Policy Editor should be accessible.

TBSM Split install post installation steps - 68350
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Problem : When installing TBSM on a system when Impact Server and Impact GUI are installed on separate machines there are issues with Charting and some Impact pages being viewed from TBSM.

Solution :  TBSM system status page

1) Edit /opt/IBM/JazzSM/profile/installedApps/JazzSMNode01Cell/isc.ear/sla.war/etc/RAD_server.props and set these three fields for remote Impact GUI

        impact.gui.host=<ImpactGUI server hostname >
        impact.gui.httpsport=<ImpactGUI server HTTPS port>
        impact.gui.httpport=<ImpactGUI server HTTP port>
 

2) Add tbsmadmin to ImpactFullAccessUser role as shown in bold below by editing the file <impact server install dir>/wlp/usr/servers/ImpactUI/server.xml

<!-- ImpactUI EAR -->
   <application type="ear" id="Impactui" name="ImpactUI" location="${server.config.dir}/apps/ImpactUI.ear">
      <classloader privateLibraryRef="lib3p, uilib, wlplib" apiTypeVisibility="spec, ibm-api, third-party"/>
      <application-bnd>
         <security-role name="impactAdminUser">
            <user name="${impact.user}"/>
         </security-role>
         <security-role name="impactFullAccessUser">
            <user name="${impact.user}"/>
            <user name="tbsmadmin"/>
         </security-role>

3) Restart Jazz SM

TBSM Charts

1) Open the Connections page in JazzSM-> Console Settings -> Connections
2) Navigate to Impact_TBSMCLUSTER connection
3) Edit connection by selecting connection and clicking pencil icon to specify Impact GUI server fqdn as ' Host name' and Impact GUI HTTPS port as 'Port'
4) Click search button and it'll list Impact_TBSMCLUSTER as shown below.
5) Select radio button next to Impact_TBSMCLUSTER and click ok.
6) Restart Jazz SM

TBSM Data Server won't uninstall when Impact Data Server is not running - 67702
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Problem: TBSM Data Server won't uninstall when Impact Data Server is not running

Solution: If possible, start Impact.
If Impact cannot be started or repaired, please contact the support team