Troubleshooting
Problem
IBM DevOps Test UI 11.0.2 is packaged with Java 17; however, the Java environment is not enabled by default. If a user attempts to manually enable the added Java 17 via Configure > Enable Environments for Testing > Java Environments, the application becomes unstable. Upon attempting to restart the product, the launch fails with the following error:
'Failed to create the Java Virtual Machine'
Symptom
The DevOps Test UI application fails to launch, resulting in a 'Failed to create the Java Virtual Machine' error message.
Cause
When a user clicks Enable for a manually added Java 17 environment via Configure > Enable Environments for Testing > Java Environments, the process incorrectly creates an ext folder in the jdk/lib directory containing bootstrap.jar. Additionally, an accessibility.properties file is generated in the lib folder, following legacy Java 8 configuration logic. As a result, JVM (Java Virtual Machine) initialization fails at startup, preventing the application from launching.
Resolving The Problem
This issue is identified as a product defect. To restore the application, perform the following workaround:
- Navigate to the following directory:
C:\Program Files\ibm\DevOpsTest\jdk\lib - Delete the ext folder (which contains the bootstrap.jar file).
- Delete the accessibility.properties file generated during the enablement process.
- Start IBM DevOps Test UI to confirm that the startup JVM issue is resolved and the application launches successfully.
Document Location
Worldwide
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Document Information
Modified date:
23 February 2026
UID
ibm17168010