Troubleshooting
Problem
The credentials used by Inbound Email are incorrect although the same credentials work when using OWA (Outlook on the web / Outlook Web Access).
Symptom
After entering credentials the error, "the credentials provided for the email server 'xxx' are invalid. Enter valid credentials and try again" are returned to the UI.
The /var/log/resilient-email/resilient-email.log will show that the EWS endpoint returns an HTTP 401.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvv5AAA","label":"Email"}],"ARM Case Number":"TS017127681","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8pAAA","label":"Support-\u003ECases"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
09 September 2024
UID
ibm17167909