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Screen shrinks after opening java-related menu function - caused by limitation APAR PI94499

Troubleshooting


Problem

User launches 'main' Controller client. User maximises the Controller client (so its window size is full screen).

User then clicks any Java-related menu item (for example "Maintain  - Business Rules"). This causes the Controller screen to shrink (for example to 1/4 its original size).

If the user then tries to use some other menu items (for example 'Trial Balance with Drilldown') then some of the writing looks wrong (shrunk text / compressed fonts).

Symptom

Example #1

After clicking "Maintain - Business Rules" (or any other Java-related function)...

image-20180709125105-2

...the Controller window size immediately shrinks (for example to only a quarter of the size of the monitor):

image-20180709125332-4

Afterwards, if the user then tries to run some menu items (for example 'Trial Balance with Drilldown') then the fonts look wrong (squashed / shrunk / unreadable text):

image-20180709125613-6

Example #2

If the user does not open a JAVA-related menu item first, but instead runs a Trial Balance with Drilldown (TBwD) report, then the report appears correctly:

image-20180709130712-1

However, if the user now runs a JAVA-related menu item, then the TBwD report gets corrupted. Specifically, first the screen size shrinks:

image-20180709130904-2

Then the column for the 'Account Codes' becomes thinner (narrower) which chops off some of the text for the account code values:

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm10716705

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