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IBM API Connect Registering Gateway Service requires connectivity from Gateway to Platform endpoint hostname

Troubleshooting


Problem

To register a new Gateway service in IBM API Connect, the cloud cannot complete the service registration if DataPower cannot resolve the hostname of the Platform REST API endpoint.

Symptom

In the DataPower logs users might see a log like:
20240821T085450.443Z [0x88e0038c][apic-gw-service][error] apic-gw-service(default): Cannot get access token for https://PLATFORM_ENDPOINT/path/api/token. Error: Error: getaddrinfo ENOTFOUND PLATFORM_ENDPOINT
20240821T085450.443Z [0x88e00127][apic-gw-service][error] apic-gw-service(default): Stack trace for previous error: 
    at AxiosError.from (/root/gateway-director/node_modules/axios/dist/node/axios.cjs:837:14)
    at RedirectableRequest.handleRequestError (/root/gateway-director/node_modules/axios/dist/node/axios.cjs:3029:25)
    at RedirectableRequest.emit (node:events:517:28)
    at eventHandlers.<computed> (/root/gateway-director/node_modules/axios/node_modules/follow-redirects/index.js:38:24)
    at ClientRequest.emit (node:events:517:28)
    at TLSSocket.socketErrorListener (node:_http_client:501:9)
    at TLSSocket.emit (node:events:517:28)
    at emitErrorNT (node:internal/streams/destroy:151:8)
    at emitErrorCloseNT (node:internal/streams/destroy:116:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:82:21)

Document Location

Worldwide

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Document Information

Modified date:
03 September 2024

UID

ibm17166677

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